CARING FOR YOUR CLOTHES IS CARING FOR THE ENVIRONMENT

What locations do you ship to? 

We ship worldwide and provide international shipping options when checking out.

What currency is our prices in?

Our prices are in CAD but we have a currency meter on our website, where you can select and change the currency pertaining to your location and country you reside in.

How long will it take for my order to arrive?

Orders placed within North America will take an average of 2-8 business days to arrive and international orders a average of 10-15 business days. We offer express shipping with both domestic and international orders which typically ranges from 2-4 business days for each.

Please expect orders to be processed and shipped out within 1-2 business days after placing your order. You will receive a shipment tracking email once your order has been processed and packaged. 

How do I request a refund? 

Easy. Email us at orders@fluidunionapparel.com. Please put "RETURN" in the subject line so we can address it ASAP. We'll handle the rest. Please visit our Shipping and Returns policy page for all information regarding returns/ exchanges.

Will I be charged duties on international orders?

US & international orders are subject to any duties and/or taxes. These are implemented by the countries customs. By purchasing from Fluid Union Apparel, you are responsible for such charges. Should you refuse to pay any duties/taxes associated with your order, your order will be returned to us and you will be credited for the full amount you paid, minus shipping costs.

How will I be able to track my order? 

Once your order is placed on fluidunionapparel.com, you will receive a purchase confirmation email. Once your order is packaged which ( typically takes 1-2 days ) and processed, you will receive a shipment tracking email/ notification. 

All orders will be integrated with the, (Shop) tracking app. If you do not have it already, we highly recommend downloading it to allow you to receive the fastest updates on all orders.

COVID19 Update? 

Please note that shipping carriers have been experiencing delays due to Covid19 which may result in potential delays in receiving your packages. We appreciate your patience at this time!

How do I take care of my Fluid Union pieces?

To keep your Fluid Union Apparel clothing looking their best, please follow the instructions listed on the garment tag given inside of your order.

Machine wash on cold, hang all items to dry. Steam to get rid of wrinkles. For best results, machine wash items inside out in cold water and let them hang to dry.

To clean all accessories, use a warm, wet cloth and wipe down the articles and lay flat to dry. All bucket hats can be machine washed on cold, laid flat to dry. 

Can I return and get refunded on sale or discounted items? 

No, we do not offer any refunds or returns for discounted or promotional sale items. 

How do I take care of XYZ fabric? 

✿ Acrylic knit:Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

✿ Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

✿ Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

✿ Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

✿  Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat.

✿ Flannel: Flannel can be washed in cold or warm water.  However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibres.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

✿ Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

✿ Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

✿ Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.

✿  Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

✿ Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

✿  Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

✿  Bamboo Fibres (100%): Typically bamboo fibres need to. be hand washed and or washed in cold to warm water ( up to 40 degrees Celsius) with a gentle detergent, free on bleach. To dry afterwards, keep the iron temperatures low, as well. If ironing is necessary, use a dry iron (no steam) at a low setting. Extremely high temperatures when ironing can scorch bamboo fibres. 

✿  BroadCloth: To achieve the highest return on investment when washing broadcloth, machine wash on a cold water delicate setting and or hand wash. Afterward, tumble dry the shirt on low heat using a delicate cycle or hang dry and iron on low afterwards.

✿ PU Leather: To achieve the highest return on investment when washing PU Leather, mix clothing detergent with warm water in a bucket and use a soft bristle brush to scrub your garment and then rinse with cold water. Washing garment by hand is preferred due to washing machines, wearing down PU leather finish.